Subprocessors

These are the service providers Handro uses to run the Service, under contracts that limit their use of the data they touch to providing it on our behalf. See the Privacy Policy (Section 6) for the full context. We'll give Organizations advance notice by email before adding a subprocessor that handles Customer Data. For customer payments, Stripe and Square are alternatives chosen by your Organization. Stripe also handles Handro subscriptions purchased on the web. QuickBooks is a paid-plan feature you choose to connect. If you sign in with Google or Apple instead of a password, they provide your name and email to us, but we don't list them above since they act as your own identity provider rather than processing data on our instructions. If you use our calendar subscription (.ics) feed, the calendar app you point it at isn't listed here — it's not a subprocessor we select or contract with, it's your own choice; see the Privacy Policy Section 6. If you purchase a Handro subscription through the App Store, Apple handles billing under its own terms. We exchange purchase identifiers and a random organization-linked token with Apple for verification, restoration and subscription status; this does not send your customer list, job records or photos to Apple.

ProviderWhat it doesWhat it touchesLocation
Vercel Inc.Application hosting and deliveryAll data in transit; web logsUnited States
Supabase, Inc. (on Amazon Web Services)PostgreSQL database and object storage (job photos, org logos)All stored Service data, including uploaded photosUnited States (AWS us-west-2, Oregon)
Stripe, Inc. / Stripe Payments Canada, Ltd.Web Handro subscription billing; customer payment processing and Connect onboarding for Organizations that connect StripePayment and identity data you or your customers give Stripe; transaction metadataUnited States / global
Square, Inc. (a Block, Inc. company)Payment processing and merchant onboarding, for Organizations that connect Square instead of StripePayment and identity data you or your customers give Square; transaction metadataUnited States / global
Intuit Inc. (QuickBooks Online)Accounting sync, for Organizations on a paid plan that connect QuickBooksCustomer names and the invoice/payment data you choose to syncUnited States
Google LLCCalendar sync — pushing a job's event to a connected Google Calendar, for Organizations on a paid plan where you or a teammate connects Google CalendarThe relevant job's customer name, phone number, and service address, plus job title, time, and statusUnited States / global
Twilio Inc.Transactional SMS/text-message delivery, for End Customer phone numbers that have opted in to text messagesThe phone number and message content of opted-in transactional texts (arrival alerts, appointment reminders, estimate notifications)United States / global
Resend (Plus Five Five, Inc.)Transactional email deliveryRecipient addresses and message contents (bookings, estimates, receipts, reminders)United States
Functional Software, Inc. (Sentry)Error monitoringError events, which may include IP address and browser/device metadataUnited States
PostHog, Inc.Product analytics for signed-in account holdersUser ID, email address, organization ID, mobile screen views, device/browser data and IP address — never Customer DataUnited States
Cloudflare, Inc.DNS and network edgeTraffic metadataUnited States / global