Handro

Terms of Service

Handro · Version 1.1 · Effective date: August 16, 2026

Changelog — v1.1 (August 16, 2026): removed a sentence identifying the operating legal entity by its corporate name. No other rights, obligations, or defined terms changed; "we"/"us"/"our"/"Handro" continue to refer to the same operating company. v1.0 is superseded.

Plain-language summary (not a substitute for the Terms)

  • What this is. Handro is business software for field-service companies — scheduling, customers, jobs, estimates, memberships, and payments. Your business signs up; your team uses it under your account.
  • Your data is yours. Everything you put in — your customer list, jobs, estimates, payment records — belongs to your business. You can export all of it, free, any time, in CSV or JSON. We only use it to run the Service for you.
  • It's free right now. Early access costs nothing. If we introduce pricing, we'll give you at least 30 days' notice, and we will never start charging you without your explicit agreement to a paid plan. You can leave any time and take your data with you.
  • Payments go through Stripe. When your customers pay you through the Service, the money flows through your Stripe account. You're the merchant; refunds, disputes, and taxes on those charges are between you and your customer.
  • Don't misuse it. No spam, no illegal content, no breaking into other tenants' data. You're responsible for having the right to store your customers' information and for getting any consents your own marketing needs.
  • It's early software. We work hard to keep it up and safe, but we don't promise perfection, and our liability is capped.

These Terms of Service (the "Terms") are a contract between Handro ("we", "us", "our") and the business that registers for an account (the "Organization", "you") for use of our field-service management software available at gethandro.com and any successor domain (the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your Organization. If you sign up on behalf of a business, you represent that you have authority to bind it. If you do not agree, do not use the Service.

The Service is offered to businesses only, for business purposes. It is not intended for personal, family, or household use.

1. Definitions

  • "Authorized User" — an individual you invite to your Organization's account (owner, admin, or staff roles).
  • "Customer Data" — all data you or your Authorized Users (or your End Customers, through pages we host for you) submit to the Service: your customer records (names, emails, phone numbers, service addresses, notes), jobs, estimates, price book, membership plans, payment records, and similar content.
  • "End Customer" — a customer of your business whose information you manage in the Service, or who interacts with pages the Service hosts for you (booking form, estimate links, payment pages).
  • "Stripe" — Stripe, Inc. and its affiliates, whose Stripe Connect service powers payments in the Service.

2. Your account and your team

2.1 Registration. You must provide accurate information at signup and keep it current. You are responsible for maintaining the confidentiality of credentials and for all activity under your Organization's account.

2.2 Roles and Authorized Users. The account owner and admins control who joins the Organization, what role they hold, and (through invitations) who can access Customer Data. You are responsible for your Authorized Users' compliance with these Terms and for promptly removing people who leave your business. Invitation links are confidential — share them only with people you intend to add.

2.3 One business per Organization. Each Organization's data is isolated from every other tenant. You may create separate Organizations for separate businesses.

3. Customer Data: yours, not ours

3.1 Ownership. As between you and Handro, you own all Customer Data. We claim no rights in it except the limited license below.

3.2 Our license. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data only as needed to (a) provide, secure, and support the Service, (b) prevent or address technical or security problems, (c) comply with law, and (d) as otherwise instructed by you. We may use aggregated or de-identified data that does not identify you, your Authorized Users, or your End Customers to operate and improve the Service; we will not re-identify it or sell it.

3.3 Export. You can export your Customer Data (CSV or JSON) from the Service at any time, on any plan, at no charge. This right survives until your account is deleted.

3.4 Your responsibilities for Customer Data. You are the party with the direct relationship with your End Customers. You represent and warrant that you have the legal right (including any required notices or consents under privacy laws that apply to you) to collect your End Customers' information and to have us process it for you. You are responsible for the accuracy and lawfulness of Customer Data and for responding to your End Customers' privacy requests; we will assist as described in our Privacy Policy.

3.5 What not to put in the Service. Do not store in the Service: full payment card numbers (Stripe handles cards; never paste card numbers into notes or other free-text fields), government identifiers, health records, or other data categories requiring special regimes (e.g., HIPAA, PCI DSS scope beyond Stripe's) — the Service is not designed or offered for them.

3.6 Data processing. Our Privacy Policy describes how we process personal information, including our subprocessors. If you need a signed data-processing agreement, contact us at info@handro.ca; we may adopt a standard DPA that is incorporated into these Terms by reference.

4. End Customer pages

The Service hosts public pages on your behalf: a booking form for your business, estimate-review links, and Stripe-hosted payment pages. For these pages:

  • We operate them as your service provider. The business relationship — the work, the quote, the charge, any warranty on the work — is between you and your End Customer.
  • Estimate links use unguessable token URLs. Anyone who obtains a link can view that estimate and approve or decline it; treat links like the documents they contain, and send them only to the intended recipient.
  • You must not use these pages deceptively (e.g., misrepresenting who you are or what a charge is for).

5. Payments (Stripe Connect)

5.1 You are the merchant. Payments are processed by Stripe through a Stripe Connect (Express) account that belongs to your Organization. Charges to your End Customers are made by you — you are the merchant of record. We are a software platform; we are not a bank, money transmitter, or payment processor, and we never hold your funds.

5.2 Stripe's terms. To accept payments you must create a Stripe account and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe may require identity and business information; providing it is between you and Stripe. If Stripe suspends or closes your Stripe account, payment features stop working — that is outside our control.

5.3 Refunds, disputes, taxes. Refunds, chargebacks, and payment disputes with your End Customers are your responsibility, as are all taxes on your sales. You'll handle them through Stripe's tools. We may share transaction metadata with Stripe as needed to operate the integration.

5.4 Platform fees. We currently charge no platform fee on payments. Section 6 governs how any future fees would be introduced.

6. Fees — free early access, and how pricing may be introduced

6.1 Free today. The Service is currently provided free of charge as an early-access offering. Any pricing shown on our website describes plans we may offer in the future and does not bind either of us until you expressly subscribe to one.

6.2 Introducing pricing. We may introduce fees or paid plans. If we do:

  • we will give you at least 30 days' advance written notice (email to your account owner plus in-app notice);
  • we will not begin charging you, or automatically convert you to a paid plan, without your express, affirmative consent to a specific plan and price (a free account will never silently become a paying one);
  • if you decline, you may continue on whatever free tier then exists (if any) or terminate under Section 12 and export your data.

6.3 Future paid terms. Billing terms (renewal, cancellation mechanics, refunds, price-change notice) will be stated when paid plans launch and will comply with applicable automatic-renewal laws.

7. Acceptable use

You and your Authorized Users must not:

  1. break the law, or use the Service to store or transmit unlawful, infringing, or deceptive material;
  2. send spam or any message through the Service (including booking confirmations, estimate links, receipts, and reminders addressed to people you designate) to anyone who has not dealt with your business or consented where consent is required — you are responsible for compliance with anti-spam laws that apply to messages you trigger, including CASL (Canada) and CAN-SPAM (US);
  3. probe, scan, or test the vulnerability of the Service, bypass authentication or tenant isolation, or access another Organization's data (report suspected vulnerabilities to info@handro.ca instead);
  4. overload or disrupt the Service (rate limits on public pages exist and must not be circumvented), or use scrapers/bots against it other than documented features;
  5. resell, sublicense, or white-label the Service without a written agreement with us;
  6. reverse engineer the Service except where law grants that right notwithstanding this clause; or
  7. use the Service to build a competing product, or copy its features, UI, or code for one.

We may suspend accounts that violate this section (Section 12.3).

8. Our commitments; early-access caveats

8.1 Provision. We will provide the Service with commercially reasonable skill and care, and we maintain administrative, technical, and organizational safeguards described in our Privacy Policy (encryption in transit, tenant isolation enforced at the database layer, role-based access).

8.2 Early access. The Service is early-stage software. Features may change, be added, or be withdrawn; we will not materially reduce the core functionality you rely on without reasonable notice. No uptime SLA is offered at this time. Scheduled maintenance and unplanned downtime may occur.

8.3 Support. Support is provided by email at info@handro.ca on a reasonable-efforts basis.

9. Intellectual property

9.1 Ours. We (and our licensors) own the Service — software, design, and all IP in them. You get a limited, non-exclusive, non-transferable right to use the Service for your internal business during the term. No other rights are granted.

9.2 Yours. You own Customer Data (Section 3) and your trademarks. If you upload a logo or business details for use on booking pages, estimates, or emails sent on your behalf, you license us to display them for that purpose only.

9.3 Feedback. If you send ideas or suggestions, we may use them without obligation or attribution — never in a way that identifies you without your consent.

9.4 Publicity. We will not name you as a customer in marketing without your prior consent.

10. Third-party services

The Service depends on third-party providers (hosting, database, payments, email delivery, error monitoring — current list in our Privacy Policy). We select them carefully but do not control them; their outages are treated as our own downtime under Section 8, except Stripe account actions described in Section 5.2.

11. Confidentiality

Each party will protect the other's non-public information received in connection with the Service (for us, that includes all Customer Data; for you, non-public product plans or security details we share) with at least reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound to protect it — or where law compels disclosure, with notice where lawful.

12. Term, suspension, and termination

12.1 Term. These Terms apply from account creation until terminated.

12.2 You may leave any time. You can stop using the Service and request account deletion at any time by emailing info@handro.ca. Export your Customer Data first (Section 3.3).

12.3 Suspension. We may suspend access immediately if reasonably necessary to (a) address a security risk, (b) stop a violation of Section 7, or (c) comply with law. We will notify you and lift the suspension when the cause is resolved.

12.4 Termination by us. We may terminate (a) for material breach uncured 30 days after notice, or (b) for convenience — including discontinuing the Service — on at least 60 days' notice, during which export remains available.

12.5 Data deletion after termination. Upon termination, your and your Authorized Users' access to the Service ends. On written request within 30 days of termination, we will make a final export of your Customer Data available (Section 3.3). We delete Customer Data on request. Today that is a manual process rather than an automated pipeline: when you ask us to delete your data — at termination or any other time — we complete the deletion within a reasonable time, ordinarily within 30 days of your request. Deleted data also ages out of routine backups on our normal backup-rotation schedule, and we retain what we must by law.

12.6 Survival. Sections 3.1, 9, 11, 12.5, 13–16, and 17 survive termination.

13. Warranty disclaimer

Except as expressly stated in Section 8, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties and conditions, express, implied, or statutory — including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted or error-free. You are responsible for your business decisions; scheduling, estimates, and reports are tools, not professional advice.

14. Limitation of liability

To the maximum extent permitted by law:

  • No indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data (except a party's breach of Section 11 or your breach of Section 7).
  • Cap. Each party's total aggregate liability under these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to liability, and (b) CAD $100.
  • Exceptions. The cap does not apply to your payment obligations, either party's indemnification obligations under Section 15, your breach of Section 7, or liability that cannot be limited by law (including fraud or willful misconduct).

These limits reflect the bargain of a free early-access service and apply even if a remedy fails of its essential purpose.

15. Indemnification

15.1 By you. You will defend and indemnify Handro against third-party claims arising from (a) Customer Data — including claims by End Customers that its collection or our processing of it on your instructions violates their rights; (b) your services to, charges to, or disputes with End Customers; (c) messages you trigger through the Service in violation of anti-spam or telemarketing laws; or (d) your breach of Section 7.

15.2 By us. We will defend and indemnify you against third-party claims that the Service itself (excluding Customer Data and third-party services) infringes their intellectual-property rights, and will pay resulting damages finally awarded. If the Service is enjoined, we may modify it, procure rights, or terminate with a refund of any prepaid unused fees. This is your exclusive remedy for Service IP infringement.

15.3 Process. The indemnified party must give prompt notice, reasonable cooperation, and sole control of the defense to the indemnifying party (no settlement imposing obligations on the indemnified party without its consent).

16. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of British Columbia have exclusive jurisdiction, and each party attorns to them. Either party may seek injunctive relief in any competent court for IP or confidentiality breaches. Each party waives any right to participate in a class action against the other relating to the Service, to the extent such waiver is enforceable. The parties confirm their express wish that these Terms be drafted in English; a French version will be made available on request as required by applicable Quebec law.

17. General

  • Changes to these Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email and in-app before they take effect; if you object, your remedy is to terminate and export before the effective date. Continued use after the effective date is acceptance. We keep a version history of these Terms.
  • Assignment. You may not assign these Terms without our consent, except to a successor of substantially all of the business to which they relate (notify us). We may assign these Terms without consent to an affiliate or in connection with a merger, reorganization, or sale of the Service or the product line it belongs to — your rights, including data export, are unaffected by any such assignment.
  • Notices. To you: the account owner's email and/or in-app notice. To us: info@handro.ca. Notices are effective when sent (email) if no bounce.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Export & sanctions. You may not use the Service in violation of Canadian, US, or other applicable export-control or sanctions laws.
  • Entire agreement; severability; waiver. These Terms plus the Privacy Policy (and any DPA or order form we both accept) are the entire agreement about the Service and supersede prior discussions. If a provision is unenforceable, the rest stands. Not enforcing a provision is not a waiver.
  • Independent contractors. No partnership, agency (except the narrow hosting role in Section 4), or employment is created.

18. Contact

Handro · info@handro.ca