Handroby SavePraxis

Terms of Service

Handro · Version 2.1 · Effective date: October 7, 2026 · Updated October 8, 2026 (the free Starter plan; Handro Credits, Section 6.12) · Updated October 10, 2026 (no new trials)

Update — October 10, 2026: we no longer offer new free trials. A new Organization starts on the free Starter plan or subscribes to Solo or Team, and is charged when it subscribes; a campaign discount applies to a subscription bought that day. Trials already started before this update continue, and end, under Sections 6.1–6.3 as written. Everything else in these Terms is unchanged.

Plain-language summary (not a substitute for the Terms)

  • What this is. Handro is business software for field-service companies — scheduling, customers, jobs, estimates, memberships, and payments. Your business signs up; your team uses it under your account.
  • Your data is yours. Everything you put in — your customer list, jobs, estimates, payment records — belongs to your business. You can export all of it, free, any time, in CSV or JSON. We only use it to run the Service for you.
  • Plans: the free Starter plan, Solo and Team (Enterprise is available by separate agreement). Starter is free with no time limit, for one user and a monthly job limit, without texting, customer emails, photos or AI (Section 6.1). When you sign up, your owner starts free on Starter or subscribes to Solo or Team, paying when it subscribes (on the web and Android through Stripe, on iOS through Apple). Since October 10, 2026 there are no new free trials; a trial that had already started runs to its end as these Terms describe. If a trial or subscription ends, we don't delete anything: your Organization moves to the Starter plan, and your data stays safe, visible, and exportable. Current prices are published at gethandro.com/pricing.
  • Paid plans renew automatically until you cancel. You can cancel any time, yourself, through the billing provider shown in your account — it takes effect at the end of the period you've already paid for. Apple handles App Store cancellation and refund requests. Cancelling a subscription and obtaining a refund are separate actions (Section 6).
  • Payments to your customers go through your own Stripe or Square account, not ours. You're the merchant; refunds, disputes, and taxes on those charges are between you and your customer. We take no cut on card payments today.
  • Don't misuse it. No spam, no illegal content, no breaking into other tenants' data. You're responsible for having the right to store your customers' information and for getting any consents your own marketing and text messaging need — including that you can't turn on texting for an imported customer list just because they're already your customer.
  • It's early software. We work hard to keep it up and safe, but we don't promise perfection, and our liability is capped.

These Terms of Service (the "Terms") are a contract between Handro ("we", "us", "our") and the business that registers for an account (the "Organization", "you") for use of our field-service management software available at gethandro.com and any successor domain (the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your Organization. If you sign up on behalf of a business, you represent that you have authority to bind it. If you do not agree, do not use the Service.

The Service is offered to businesses only, for business purposes. It is not intended for personal, family, or household use.

1. Definitions

  • "Authorized User" — an individual you invite to your Organization's account (owner, admin, or staff roles).
  • "Customer Data" — all data you or your Authorized Users (or your End Customers, through pages we host for you) submit to the Service: your customer records (names, emails, phone numbers, service addresses, notes), jobs, estimates, price book, membership plans, payment records, and similar content.
  • "End Customer" — a customer of your business whose information you manage in the Service, or who interacts with pages the Service hosts for you (booking form, estimate links, payment pages).
  • "Stripe" — Stripe, Inc. and its affiliates, whose Stripe Connect service powers payments in the Service.
  • "Square" — Square, Inc. (a Block, Inc. company) and its affiliates, whose payment platform is an alternative to Stripe in the Service, at your Organization's choice.
  • "Free Trial" — the 14-day period at the start of an Organization's first Solo or Team subscription bought on the web or Android through Stripe Checkout. A payment method is added at checkout, nothing is charged during the period, and the subscription converts to paid when it ends unless cancelled first. Section 6.3 describes it.
  • "No-Card Trial" — the 14-day period of full access, without payment information, that an Organization's owner can choose when picking its first plan (Organizations created before September 16, 2026 received one at signup). It never converts to paid on its own. Section 6.3 describes it.
  • "Apple Introductory Offer" — Apple's 14-day free subscription offer for a new iOS customer who confirms an eligible Handro App Store subscription. Apple bills the selected subscription after that free period unless it is cancelled. Section 6.10 describes it.
  • "Starter" — the free plan described in Section 6.1. It has no fee and no time limit, and the features and limits listed at gethandro.com/pricing.
  • "Limited Access" — the state your Organization enters if a No-Card Trial ends, a Free Trial or Apple Introductory Offer is cancelled before it converts, or a paid subscription is cancelled or lapses, without an active paid subscription in place: your Customer Data stays intact and exportable, but creating new jobs and collecting new card payments are blocked until your Organization subscribes. Section 6.3 describes Limited Access in full.

2. Your account and your team

2.1 Registration. You must provide accurate information at signup and keep it current. You are responsible for maintaining the confidentiality of credentials and for all activity under your Organization's account.

2.2 Roles and Authorized Users. The account owner and admins control who joins the Organization, what role they hold, and (through invitations) who can access Customer Data. You are responsible for your Authorized Users' compliance with these Terms and for promptly removing people who leave your business. Invitation links are confidential — share them only with people you intend to add.

2.3 One business per Organization. Each Organization's data is isolated from every other tenant. You may create separate Organizations for separate businesses.

3. Customer Data: yours, not ours

3.1 Ownership. As between you and Handro, you own all Customer Data. We claim no rights in it except the limited license below.

3.2 Our license. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data only as needed to (a) provide, secure, and support the Service, (b) prevent or address technical or security problems, (c) comply with law, and (d) as otherwise instructed by you. We may use aggregated or de-identified data that does not identify you, your Authorized Users, or your End Customers to operate and improve the Service; we will not re-identify it or sell it.

3.3 Export. You can export your Customer Data (CSV or JSON) from the Service at any time, on any plan, at no charge. This right survives until your account is deleted.

3.4 Your responsibilities for Customer Data. You are the party with the direct relationship with your End Customers. You represent and warrant that you have the legal right (including any required notices or consents under privacy laws that apply to you) to collect your End Customers' information and to have us process it for you. You are responsible for the accuracy and lawfulness of Customer Data and for responding to your End Customers' privacy requests; we will assist as described in our Privacy Policy. This includes deciding whether to enable features that send your End Customers' contact details to a third party of your own choosing — for example, connecting Google Calendar or subscribing to our calendar feed from your own calendar app (Privacy Policy Sections 2, 6, and 7) — and, where applicable, giving your End Customers any notice or obtaining any consent your own privacy obligations require before you do.

3.5 What not to put in the Service. Do not store in the Service: full payment card numbers (Stripe handles cards; never paste card numbers into notes or other free-text fields), government identifiers, health records, or other data categories requiring special regimes (e.g., HIPAA, PCI DSS scope beyond Stripe's) — the Service is not designed or offered for them.

3.6 Data processing. Our Privacy Policy describes how we process personal information, including our subprocessors. If you need a signed data-processing agreement, contact us at support@gethandro.com; we may adopt a standard DPA that is incorporated into these Terms by reference.

4. End Customer pages

The Service hosts public pages on your behalf: a booking form for your business, estimate-review links, and Stripe- or Square-hosted payment pages. For these pages:

  • We operate them as your service provider. The business relationship — the work, the quote, the charge, any warranty on the work — is between you and your End Customer.
  • Estimate links use unguessable token URLs. Anyone who obtains a link can view that estimate and approve or decline it; treat links like the documents they contain, and send them only to the intended recipient.
  • You must not use these pages deceptively (e.g., misrepresenting who you are or what a charge is for).

5. Payments (Stripe Connect and Square)

5.1 You are the merchant. If your Organization connects Stripe, payments are processed through a Stripe Connect (Express) account that belongs to your Organization. If your Organization connects Square instead, payments are processed through your own Square merchant account. Either way, charges to your End Customers are made by you — you are the merchant of record, on your own account, under your own agreement with that processor. We are a software platform that helps you initiate and track those charges; we are not a bank, money transmitter, or payment processor ourselves, we are never a party to the charge itself, and we never hold or take custody of your funds at any point.

5.2 The processor's terms. To accept payments you must create an account with Stripe and/or Square and agree to their own terms — currently the Stripe Connected Account Agreement (which includes the Stripe Services Agreement), and/or Square's General Terms of Service. That processor may require identity and business information directly from you; providing it is between you and them. If Stripe or Square suspends, restricts, or closes your account with them, the payment features that depend on it stop working — that is a matter between you and that processor and is outside our control.

5.3 Refunds, disputes, taxes — with your End Customers. Refunds, chargebacks, and payment disputes with your End Customers are entirely your responsibility, as are all taxes on your sales. You handle these through your Stripe or Square account's own tools, not through us. We may share transaction metadata with your connected processor as needed to operate the integration. (Refunds and cancellation of your Organization's own Handro subscription — a separate relationship — are covered in Section 6.6–6.7.)

5.4 When you can collect payments. Your Organization can collect card payments through Stripe or Square while on an active Free Trial, No-Card Trial, Apple Introductory Offer, or an active paid subscription (Solo, Team, or Enterprise). If a free period ends without a subscription, or a paid subscription is cancelled or lapses, payment collection is paused as part of Limited Access — see Section 6.3.

5.5 Platform fees. We currently charge no platform fee on the payments you collect from your End Customers. Section 6.9 governs how any future fee would be introduced.

6. Fees, billing, and refunds — Handro's own subscription

Which billing provider applies. Sections 6.1–6.9 describe our web subscription terms. If you buy through Apple's App Store, Section 6.10 governs purchase, payment, renewal, plan changes, cancellation and refunds wherever those procedures differ. Your billing provider is shown in Plan & Billing. Payment processing for your own customers (Section 5) is separate from your Handro subscription.

6.1 Starter, Solo, Team, and Enterprise. The Service is offered on four plans — Starter, Solo, Team, and Enterprise — described in full, with current prices and limits, at gethandro.com/pricing. Starter is free with no time limit: one user, a monthly job limit, and no features that send messages or use paid services on your behalf (texting and calls, email to your customers, AI features, route planning, photo uploads). We may change Starter's features and limits; a change never deletes your data. A new Organization's owner may pick Starter instead of a trial, and a Starter Organization that has not yet had a trial may start one Free Trial or No-Card Trial later. Solo and Team are paid, self-serve subscriptions billed monthly or annually, at your choice. A new Organization's owner picks one when signing up, before the Service is available: on the web and Android the first subscription starts with the 14-day Free Trial described in Section 6.3, and on iOS eligible owners receive the Apple Introductory Offer described in Section 6.10; or, on any platform, the owner can start the No-Card Trial described in Section 6.3 instead. Enterprise is offered by individual written agreement (contact support@gethandro.com) and isn't self-serve.

6.2 How a subscription starts, and your consent to it. A subscription starts only when your Organization's owner or an admin affirmatively completes Stripe Checkout (web, and Android where Stripe is used), confirms an App Store purchase (iOS), or confirms a Google Play purchase (Android). We will not begin charging you, or start a subscription, without that step. Before you complete it, we show the plan, the price and currency, the billing interval, that the first 14 days are free (or the days left on a No-Card Trial), the date the first charge will happen, that the subscription renews automatically until cancelled, and how to cancel. By completing checkout you agree that, unless you cancel before your Free Trial ends, we will charge that payment method the price shown when the trial ends and at each renewal after that (Section 6.4). A No-Card Trial (Section 6.3) never becomes a paid subscription on its own.

6.3 The 14-day Free Trial, No-Card Trials, and Limited Access. The first Solo or Team subscription your Organization starts on the web or Android includes a 14-day Free Trial. You add a payment method at Stripe Checkout, nothing is charged during the Free Trial, and you get full access to the plan you picked. We will email your account owner before the Free Trial ends with the date of the first charge and how to cancel. If you cancel before the Free Trial ends, you are not charged. If you don't, the subscription converts to paid at the end of the Free Trial and renews under Section 6.4. A Free Trial is available once per Organization: an Organization that has already had a Free Trial, a No-Card Trial, an Apple Introductory Offer or a paid subscription does not receive another.

Instead of the Free Trial, your Organization's owner can start a No-Card Trial when picking its first plan, on the web, iOS or Android: 14 days of full access to the plan picked, with no payment information. We email the account owner before it ends. A No-Card Trial does not convert to paid. If you start a subscription through Stripe Checkout during it, that subscription's first charge happens when the No-Card Trial ends, not before, unless fewer than 48 hours remain, in which case the first charge happens at checkout; either way we show the date before you confirm. This is the rest of the same trial, not a second one. Whether Apple or Google applies its own introductory offer to a store purchase is decided by Apple or Google.

If a No-Card Trial ends without a subscription, a Free Trial is cancelled before it converts, or a paid subscription is cancelled or lapses, your Organization moves to the Starter plan, usually within a day. A store subscription (Apple or Google) moves three days after it ends, in case a late renewal arrives. Until it moves, or if Starter is no longer offered, your Organization is in Limited Access:

  • We never delete your data for this reason. Everything you've entered stays intact.
  • You can still: sign in, view and edit your existing records, and export your Customer Data (Section 3.3), at no charge, for as long as your account exists.
  • You cannot: create new jobs, or collect new card payments through Stripe or Square, until your Organization starts a paid subscription. You can still collect any balance already owed on a job you started collecting on before Limited Access began.

Limited Access has no time limit and no fee of its own — it lasts until your Organization either subscribes (Section 6.2) or its account is deleted (Section 12). Adding a payment method and completing Stripe Checkout starts a paid subscription for the plan you were trialing, and you may switch between Solo and Team at that point (Section 6.5 governs changing billing interval once you're subscribed). Enterprise Organizations are covered by their individual written agreement instead of this section.

6.4 Automatic renewal. Solo and Team subscriptions renew automatically at the end of each billing period — monthly or annual, whichever you chose — and we charge the payment method on file the price then in effect for your Organization's plan (Section 6.8), unless you cancel before the renewal date (Section 6.6). We show you the plan, price, and billing interval before you complete Stripe Checkout, and your subsequent invoices and receipts (available in the Stripe Customer Portal, linked from your Billing page) confirm what was charged and when the next renewal occurs.

6.5 Changing your billing interval.

  • Monthly → annual is self-serve, in the app, at any time. Switching resets your billing cycle: we charge you immediately for a full annual term, prorated for what you've already paid in the current monthly period, and we show you the exact amount before you confirm.
  • Annual → monthly is not self-serve today. Because of how Stripe bills subscriptions, moving an annual plan to monthly mid-term would credit the unused months against a new, smaller monthly charge — leaving the difference as a Stripe account credit rather than a cash refund, and that credit is forfeited if you later cancel. To avoid creating that outcome for you, we don't offer a self-serve button for this change yet. If you want to move from annual to monthly, use the "Manage in Stripe" link on your Billing page (the Stripe Customer Portal) or email support@gethandro.com and we'll help you directly.

6.6 Cancellation. You can cancel a paid subscription at any time, yourself — in the app ("Cancel subscription" on your Billing page) or through the Stripe Customer Portal — with no phone call, no retention flow, and no cancellation fee. Cancelling takes effect at the end of your current paid period: you keep your plan's features through the period you've already paid for, then your Organization moves to Limited Access (Section 6.3) at the start of the next period, on the same terms as a trial that ends without a subscription — your data stays intact and exportable, but creating new jobs and collecting new card payments are blocked until you resubscribe. Cancelling does not delete any data (Section 3) and does not, by itself, remove any Authorized User's login.

6.7 Refunds. Cancelling a subscription (Section 6.6) stops future charges; it does not, by itself, refund any charge already made. The reverse is also true: if we issue a refund for a past charge, that refund does not cancel your subscription or stop it from renewing again — cancelling and refunding are two separate actions, and you may need to do both. We do not guarantee refunds and do not provide prorated refunds for unused time on a plan you cancel early, including the unused portion of a prepaid annual term (see the account-credit point in Section 6.5, which exists for the same underlying reason). If you believe you were charged in error or twice, or a failure on our side caused you to pay for something you couldn't use, email support@gethandro.com — we review refund requests case by case, any refund we issue is at our sole discretion, and issuing one does not create an ongoing right to future refunds or set a precedent for other requests.

6.8 Your price is locked in when you subscribe or change plans. The price, job/seat limits, and any processing fee (Section 6.9) your Organization pays are fixed at whatever gethandro.com/pricing showed at the moment you started your plan or last changed plans — not whatever it shows today. If we later change prices, limits, or fees for a plan, that change applies only to new signups and to Organizations that choose to change plans afterward; it is never applied retroactively to a plan your Organization is already on. We will still give at least 30 days' notice (Section 17) before any change that would apply to your Organization specifically (for example, a price change you'd face only if you later resubscribed).

6.9 Card processing; platform fee. Card payments your Organization collects through Stripe or Square (Section 5) are processed at that provider's own standard rates, separate from anything you pay us. As of this Terms' effective date we add no markup or platform fee of our own on any plan's card payments. If we ever introduce one, it will be disclosed plainly on the relevant plan's pricing page (never in fine print alone), and Section 6.8's grandfathering rule applies: it would affect only new signups and plan changes, never a fee already locked in for your Organization.

6.10 App Store subscriptions and introductory offer. Where available in the iOS app, your Organization's owner can purchase a Handro subscription using Apple's in-app purchase confirmation. Eligible new iOS customers receive 14 days free through Apple's Introductory Offer. The app and Apple's confirmation show the selected plan, billing period, price and currency before you agree. Available billing periods may differ from the website. After the introductory period, Apple charges the price shown in its confirmation unless you cancel at least 24 hours before the period ends. An Apple Introductory Offer does not start until the owner confirms the App Store purchase. It is separate from the web and Android Free Trial and is subject to Apple's eligibility rules. A new iOS Organization's owner either starts a No-Card Trial (Section 6.3) or picks a plan this way before the Service is available.

Apple charges your Apple Account and manages receipts and payment details. The subscription renews automatically unless cancelled at least 24 hours before the current period ends. Use Plan & Billing → Manage App Store subscription or Apple's subscription settings to manage, change or cancel it. Apple shows the effective date and charge for any available change. Handro's Stripe billing controls cannot change Apple purchases. Existing web subscriptions cannot be purchased again through Apple while active.

For an App Store charge, request a refund from Apple. Apple determines refund eligibility under its terms and applicable law; our web-only refund procedure does not replace Apple's process or any mandatory rights. A refund or revocation may end the associated access. Restore Purchases restores a valid purchase to the original Handro organization; it does not transfer a subscription to a different organization or reconstruct a deleted account. If that organization is permanently deleted, cancel the subscription through Apple and request any refund from Apple. Contact us if you need help identifying the associated Handro account.

Deleting Handro does not cancel Apple billing. Before deletion, we explain this, provide access to Apple's subscription settings, and ask you to acknowledge the separate cancellation step. You can still proceed with deletion after acknowledging it; we do not require you to wait until the subscription expires.

For App Store purchases, your subscription price is the price confirmed by Apple, which may differ from the website. When Handro raises a price for new App Store subscribers, we will select Apple's option to preserve the current price for existing subscribers. This is managed through App Store Connect, separately from your Handro plan limits. Changing plans or resubscribing may result in a different price shown by Apple before purchase. Check Apple's subscription settings for your actual renewal price and date.

6.11 Google Play subscriptions. Where available in the Android app, your Organization's owner can purchase a Handro subscription using Google Play billing. The app and Google Play's own confirmation show the selected plan, billing period, price and currency before you agree. Available billing periods may differ from the website. A subscription starts only when the owner confirms the purchase in Google Play, and Google charges the price shown in that confirmation.

Google charges your Google Account and manages receipts and payment details. The subscription renews automatically until cancelled. Cancel or change it in Google Play's subscription settings, or from Plan & Billing in the app. Cancelling stops the next renewal; you keep access for the period you have already paid for. Handro's Stripe billing controls cannot change a Google Play purchase, and an active web subscription cannot be purchased again through Google Play while it is running.

For a Google Play charge, request a refund from Google Play. Google determines refund eligibility under its terms and applicable law; our web-only refund procedure does not replace Google's process or any mandatory rights you have. A refund or revocation may end the associated access. Restoring a purchase restores it to the original Handro organization; it does not transfer a subscription to a different organization or reconstruct a deleted account. If that organization is permanently deleted, cancel the subscription through Google Play and request any refund from Google. Contact us if you need help identifying the associated Handro account.

Deleting Handro does not cancel Google Play billing, for the same reason it does not cancel Apple billing: only the store that took the payment can stop it. Cancel through Google Play's subscription settings.

For Google Play purchases, your subscription price is the price confirmed by Google, which may differ from the website. Changing plans or resubscribing may result in a different price shown by Google before purchase. Check Google Play's subscription settings for your actual renewal price and date.

6.12 Handro Credits. Past your plan's monthly allowances (texts, Inbox emails, AI receptionist minutes and forwarded call minutes), your Organization can buy Handro Credits in prepaid packs, on our website or in the iPhone app. They pay only for use past those allowances, at the rates shown in Handro. Handro Credits don't expire. They can be used only while your Organization is on a Solo or Team plan; if that plan ends, including when it moves to the free Starter plan, they're kept and become usable again when your Organization has one. A pack bought in the iPhone app is priced as Apple shows before you confirm, which may differ from the website; Apple sells it and handles its refunds (Section 6.10). Handro Credits have no cash value, can't be transferred, and aren't refundable except where we choose to refund a pack or the law requires it. If a pack's payment is refunded or disputed, its Handro Credits are removed, even if that leaves a negative balance that must be cleared before more can be used. Deleting your account permanently deletes any Handro Credits left. Handro Credits are separate from the referral credit in the Referral Terms.

7. Acceptable use

You and your Authorized Users must not:

  1. break the law, or use the Service to store or transmit unlawful, infringing, or deceptive material;
  2. send spam or any message — by email or text message (SMS) — through the Service (including booking confirmations, estimate links, receipts, appointment reminders, arrival ("on my way") alerts, and review requests addressed to people you designate) to anyone who has not dealt with your business or consented where consent is required — you are responsible for compliance with anti-spam and telemarketing laws that apply to messages you trigger, including CASL (Canada), the CRTC's Unsolicited Telecommunications Rules (Canada), CAN-SPAM (US), and the TCPA (US, and the growing list of state-law counterparts to it);
  3. enable text-message (SMS) notifications for a phone number without a lawful basis to send that number automated text messages. If you use the Service's SMS features, you represent and warrant that every phone number you mark as opted in for text messages has validly opted in to receive automated text messages from your business — through the Service's own consent flow (the checkbox shown at customer creation/edit or on your public booking page) or an equivalent process that meets the same legal bar. Being an existing customer of your business, or having texted someone from your own phone in the past, is not by itself lawful consent to receive automated text messages sent through the Service. In particular: you may not bulk-enable SMS for an imported customer list (CSV import or any other bulk method) without first confirming, through the Service's import-consent attestation, that you have obtained that consent — and giving that attestation does not shift legal responsibility for the accuracy of your claim away from you;
  4. probe, scan, or test the vulnerability of the Service, bypass authentication or tenant isolation, or access another Organization's data (report suspected vulnerabilities to support@gethandro.com instead);
  5. overload or disrupt the Service (rate limits on public pages exist and must not be circumvented), or use scrapers/bots against it other than documented features;
  6. resell, sublicense, or white-label the Service without a written agreement with us;
  7. reverse engineer the Service except where law grants that right notwithstanding this clause; or
  8. use the Service to build a competing product, or copy its features, UI, or code for one.

We may suspend accounts that violate this section (Section 12.3).

8. Our commitments; early-access caveats

8.1 Provision. We will provide the Service with commercially reasonable skill and care, and we maintain administrative, technical, and organizational safeguards described in our Privacy Policy (encryption in transit, tenant isolation enforced at the database layer, role-based access).

8.2 Early access. The Service is early-stage software. Features may change, be added, or be withdrawn; we will not materially reduce the core functionality you rely on without reasonable notice. No uptime SLA is offered at this time. Scheduled maintenance and unplanned downtime may occur.

8.3 Support. Support is provided by email at support@gethandro.com on a reasonable-efforts basis.

9. Intellectual property

9.1 Ours. We (and our licensors) own the Service — software, design, and all IP in them. You get a limited, non-exclusive, non-transferable right to use the Service for your internal business during the term. No other rights are granted.

9.2 Yours. You own Customer Data (Section 3) and your trademarks. If you upload a logo or business details for use on booking pages, estimates, or emails sent on your behalf, you license us to display them for that purpose only.

9.3 Feedback. If you send ideas or suggestions, we may use them without obligation or attribution — never in a way that identifies you without your consent.

9.4 Publicity. We will not name you as a customer in marketing without your prior consent.

10. Third-party services

The Service depends on third-party providers (hosting, database, payments, email delivery, error monitoring — current list in our Privacy Policy). We select them carefully but do not control them; their outages are treated as our own downtime under Section 8, except Stripe account actions described in Section 5.2.

11. Confidentiality

Each party will protect the other's non-public information received in connection with the Service (for us, that includes all Customer Data; for you, non-public product plans or security details we share) with at least reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound to protect it — or where law compels disclosure, with notice where lawful.

12. Term, suspension, and termination

12.1 Term. These Terms apply from account creation until terminated.

12.2 You may leave any time. You can delete your Organization's account yourself, in the app, at any time (Settings → Danger zone → Delete account), or by emailing support@gethandro.com if you can't sign in. Export your Customer Data first (Section 3.3) — in-app deletion is immediate after confirmation and cannot be undone or retrieved by us. Full detail on what deletion does is at gethandro.com/legal/account-deletion.

12.3 Suspension. We may suspend access immediately if reasonably necessary to (a) address a security risk, (b) stop a violation of Section 7, or (c) comply with law. We will notify you and lift the suspension when the cause is resolved.

12.4 Termination by us. We may terminate (a) for material breach uncured 30 days after notice, or (b) for convenience — including discontinuing the Service — on at least 60 days' notice, during which export remains available.

12.5 Data deletion. Upon termination, your and your Authorized Users' access to the Service ends. Deleting your Organization's account (Section 12.2) deletes your Customer Data. After the owner confirms in-app deletion, we immediately and permanently delete the Organization and its Handro data from our live systems, sign out every Authorized User, and cannot undo or retrieve it. There is no recovery window or cancellation email. You may create a new Organization afterward, but it starts empty and deleted data cannot be restored or transferred into it. Deleting your account also cancels a Stripe-billed Handro plan (Section 6.6). Apple-billed plans must be cancelled separately through Apple (Section 6.10). Deletion itself does not issue a refund (Sections 6.7 and 6.10). Export your Customer Data first (Section 3.3); we cannot retrieve it for you afterward. Deleted data also ages out of routine backups on our normal backup-rotation schedule, and we retain what we must by law.

12.6 Survival. Sections 3.1, 9, 11, 12.5, 13–16, and 17 survive termination.

13. Warranty disclaimer

Except as expressly stated in Section 8, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties and conditions, express, implied, or statutory — including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Service will be uninterrupted or error-free. You are responsible for your business decisions; scheduling, estimates, and reports are tools, not professional advice.

14. Limitation of liability

To the maximum extent permitted by law:

  • No indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data (except a party's breach of Section 11 or your breach of Section 7).
  • Cap. Each party's total aggregate liability under these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to liability, and (b) CAD $100.
  • Exceptions. The cap does not apply to your payment obligations, either party's indemnification obligations under Section 15, your breach of Section 7, or liability that cannot be limited by law (including fraud or willful misconduct).

These limits reflect the bargain struck by this Service's pricing — including during a Free Trial, No-Card Trial or Apple Introductory Offer, or while your Organization is in Limited Access (Section 6.3), where the cap is a small fixed amount because no fees are paid — and apply even if a remedy fails of its essential purpose.

15. Indemnification

15.1 By you. You will defend and indemnify Handro against third-party claims arising from (a) Customer Data — including claims by End Customers that its collection or our processing of it on your instructions violates their rights; (b) your services to, charges to, or disputes with End Customers; (c) messages you trigger through the Service in violation of anti-spam or telemarketing laws; or (d) your breach of Section 7.

15.2 By us. We will defend and indemnify you against third-party claims that the Service itself (excluding Customer Data and third-party services) infringes their intellectual-property rights, and will pay resulting damages finally awarded. If the Service is enjoined, we may modify it, procure rights, or terminate with a refund of any prepaid unused fees. This is your exclusive remedy for Service IP infringement.

15.3 Process. The indemnified party must give prompt notice, reasonable cooperation, and sole control of the defense to the indemnifying party (no settlement imposing obligations on the indemnified party without its consent).

16. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of British Columbia have exclusive jurisdiction, and each party attorns to them. Either party may seek injunctive relief in any competent court for IP or confidentiality breaches. Each party waives any right to participate in a class action against the other relating to the Service, to the extent such waiver is enforceable. The parties confirm their express wish that these Terms be drafted in English; a French version will be made available on request as required by applicable Quebec law.

17. General

  • Changes to these Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email and in-app before they take effect; if you object, your remedy is to terminate and export before the effective date. Continued use after the effective date is acceptance.
  • Assignment. You may not assign these Terms without our consent, except to a successor of substantially all of the business to which they relate (notify us). We may assign these Terms without consent to an affiliate or in connection with a merger, reorganization, or sale of the Service or the product line it belongs to — your rights, including data export, are unaffected by any such assignment.
  • Notices. To you: the account owner's email and/or in-app notice. To us: support@gethandro.com. Notices are effective when sent (email) if no bounce.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Export & sanctions. You may not use the Service in violation of Canadian, US, or other applicable export-control or sanctions laws.
  • Entire agreement; severability; waiver. These Terms plus the Privacy Policy (and any DPA or order form we both accept) are the entire agreement about the Service and supersede prior discussions. If a provision is unenforceable, the rest stands. Not enforcing a provision is not a waiver.
  • Independent contractors. No partnership, agency (except the narrow hosting role in Section 4), or employment is created.

18. Contact

Handro · support@gethandro.com

Changelog

Update to v2.1 — October 10, 2026: no new free trials. New Organizations start on Starter or subscribe to Solo or Team and are charged when they subscribe, on the web, iOS and Android; a campaign discount applies to a subscription bought that day. Trials started before this update are unaffected.

Update to v2.1 — October 7–8, 2026: added the free Starter plan (one person, a monthly job limit, no texting, calls, customer email or other paid-per-use features; a trial or plan that ends without a paid plan moves to Starter) and Handro Credits (new Section 6.12): optional prepaid packs that pay for use past a plan's monthly allowances. Handro Credits don't expire; they can be used while the Organization is on Solo or Team and are kept if that plan ends. Nothing changes for an Organization that doesn't buy credits. Prices and existing subscribers' agreed prices are unchanged.

Changelog — v2.1: your Organization's owner can again start the 14-day trial without a card, on the web, iOS and Android, as a No-Card Trial (Section 6.3); adding a card up front stays available. A No-Card Trial never converts to paid. Starting a subscription during a No-Card Trial keeps the trial's remaining days: the first charge happens when it ends (or at checkout if fewer than 48 hours remain). Prices and existing subscriptions are unchanged.

Previous changelog — v2.0: added Google Play subscriptions (new section 6.11). The Android app can now sell a Handro subscription through Google Play billing, in the same way the iOS app sells through Apple. Where that is used, Google charges your Google Account, the subscription renews automatically until cancelled, and cancellations and refunds go through Google Play rather than through us — deleting your Handro account does not cancel Google billing. Section 6.2 has been corrected: it described Android checkout as always happening on Stripe, which is no longer the only Android path. Web and Stripe billing, prices, and existing subscribers' agreed prices are unchanged.

Previous changelog — v1.9: every new Organization now picks Solo or Team when it signs up, and its 14-day free trial starts with that choice. On the web and Android a payment method is added through Stripe Checkout; on iOS Apple's introductory offer applies. Nothing is charged during the trial, and the plan renews automatically when it ends unless cancelled first. We email the account owner before a web or Android trial converts. Organizations that already started a no-card trial keep it until it ends. Prices and existing subscribers' agreed prices are not changed.

Previous changelog — v1.8: self-service account deletion now permanently deletes the Organization and its Handro data immediately after owner confirmation. The former 72-hour recovery window and cancellation email no longer apply. Stripe-billed Handro subscriptions are cancelled as part of deletion; Apple billing remains a separate customer cancellation step.

Previous changelog — v1.7: changed Handro's web and Android no-card trial from 7 days to 14 days, and clarified that a new iOS organization receives Apple's 14-day introductory offer when its owner confirms an App Store subscription. Web subscription prices and existing subscribers’ agreed prices are not changed by these Terms.

Previous changelog — v1.6: added Apple-billed subscriptions, purchase confirmation, App Store management and refunds, and the separate cancellation step when deleting an Apple-billed account. Web subscription prices and existing subscribers’ agreed prices are not changed by these Terms.

Previous changelog — v1.5 (September 2, 2026): Section 3.4 clarifies that your responsibility for Customer Data includes deciding whether to enable features that send your End Customers' contact details to a third party of your choosing — for example, Calendar sync (Google Calendar, or the calendar subscription feed) — and giving any notice or obtaining any consent your own privacy obligations require before you do. No other rights or obligations changed. This is an AI compliance pass (Smith), not a substitute for a licensed BC/tech attorney's review.